My key takeaways
- if community manager reports to product, she brings information from the community back into the company to improve product/service
- infosec community is a niche community
- open source brings enthusiasm from the community
- managing a commmunity is a lot of work
- continued work for connection required
- easy if shared product or interest, otherwise very hard
- knowing the lingo is important
- there is very much competition for our attention, so you have to communicate clearly what’s in it for them if they join
- if you start you need patience and start with 101 conversations
- communities grow exponentially sometimes
- when they join, keep them online eg by encouraging introductions
- "community manager" is a blanket term and a unicorne role
- most challenging as community manager
- automate to scale and grow
- not being able to have an answer
- wanting to give endlessly
- rebuilding trust
- most rewarding as community manager
- have someone contribute
- baby photos
- contributed photos with swag on
Env
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Provided by Wild West Hackin’ Fest
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Speaker
additional links
- https://redcanary.com/blog/community-manager/
- https://www.linkedin.com/pulse/nurturing-communities-marrelle-bailey/
- https://v.vtx.lk/slack-invite
- https://docs.greynoise.io/
User comments
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Efengee — heute um 19:36 Uhr
Reddit has its validity and its noise and false noise
I find trukno much better then Reddit