Webinar takeaway – So, You Want to Build a Community in InfoSec

My key takeaways

• if community manager reports to product, she brings information from the community back into the company to improve product/service
• infosec community is a niche community
• open source brings enthusiasm from the community
• managing a commmunity is a lot of work
  • continued work for connection required
  • easy if shared product or interest, otherwise very hard
• knowing the lingo is important
• there is very much competition for our attention, so you have to communicate clearly what's in it for them if they join
• if you start you need patience and start with 101 conversations
  • communities grow exponentially sometimes
• when they join, keep them online eg by encouraging introductions
• "community manager" is a blanket term and a unicorne role
• most challenging as community manager
  • automate to scale and grow
  • not being able to have an answer
  • wanting to give endlessly
  • rebuilding trust
• most rewarding as community manager
  • have someone contribute
  • baby photos
  • contributed photos with swag on

Env

• Provided by Wild West Hackin’ Fest

• Speaker

  • Adam Mashinchi, red canary
  • Erica Peterson, vertex
  • Marelle Baily, red canary #AtomicRedTeam
  • Supriya Mazumdar, greynoise

additional links

• https://redcanary.com/blog/community-manager/
• https://www.linkedin.com/pulse/nurturing-communities-marrelle-bailey/
• https://v.vtx.lk/slack-invite
• https://docs.greynoise.io/

User comments

• Efengee — heute um 19:36 Uhr Reddit has its validity and its noise and false noise I find trukno much better then Reddit